Support
A question, a problem, or an idea for Tootrove? Write to us.
When something goes wrong, it helps to include your device, its iOS version, and Tootrove's version from Settings › About Tootrove.
Common questions
Which server should I join?
Any Mastodon server works, and you can follow and talk to people on all of them. When you sign in, Tootrove suggests servers from joinmastodon.org, or you can type the address of any other.
I can't sign in.
Check the server's address. Some servers approve new accounts by hand, so yours may still be waiting for approval, and a server may be down for a while. If your server's website works but Tootrove doesn't, please write to us.
Where is Settings?
On iPhone, open your profile and tap the gear at the top. On iPad and Mac, it's in the sidebar.
How do I report or block someone?
Tap the “…” on a post or a profile and choose Report, Block or Mute. Reports go to your server's moderators, who can pass them on to the other person's server. Settings › Keyword Filters hides posts containing words you choose.
How do I delete my Mastodon account?
Your account lives on your server, so it's deleted there: go to Settings › Your Server › Delete Account…, which opens your server's page for it. Signing out or deleting Tootrove doesn't delete your account.
Are private messages private?
Only the people in the conversation see them, but they aren't end-to-end encrypted, so the administrators of the servers involved can read them too. Don't send anything you wouldn't want them to see.
Why does a typeface download?
The Chinese characters of the Rounded, Serif and Kai typefaces come from fonts Apple provides. They download once, the first time you choose one in Settings › Themes & Display.
How do I share a theme?
In Settings › Themes & Display, touch and hold a skin you made, then choose Share Link or Share as a Post. Whoever opens the link in Tootrove can use your theme.
Is Tootrove made by Mastodon?
No. Tootrove is an independent app that works with any Mastodon server.